JustHost offers its customers a simple experience that allows the customer to tailor their website to their needs, without having to make too many complicated choices. They guarantee system reliability through their 24/7 monitoring system that ensures that if a problem does arise, it gets handled as quickly as possible. JustHost also offers an anytime money back guarantee, so you are never locked in if you change your mind.
JustHost customers seem more than pleased with their reliability and have seen as high as 99.97% uptime over the last few years. JustHost guarantees 24/7 network monitoring so that, if an issue occurs, they can address it immediately. They use over 2,000 Linux web servers and their data center is in Chicago. The data center is also equipped with a UPS power backup generator so your site will still be live, even if a server or power goes down. Customers are also given free backups every few weeks to make sure that no data is ever lost.
Pricing and Plans
Price Disk Space Transfer Platform
Just Host Standard Plan $3.45 Unlimited Unlimited UNIX/Linux
Just Host Premium Plan $6.95 Unlimited Unlimited UNIX/Linux
JustHost has a variety of things to offer its customers when it comes to customer support from a “getting started wizard” to video tutorials, it is pretty apparent that the customer is never left in the dark. They have Knowledge Base articles sorted by topic that customers are able to use to help solve their problems on their own, but also offer email, live chat, and phone support when your problem is something you really can’t fix.
Customers can keep track of their support history, so that they can monitor what problems they are having. JustHost also allows customers to check the status of the server their domain is located on at anytime. In addition, JustHost guarantees that you will always be able to reach a human being, which is many times not the case with customer service.
JustHost offers customers a simple experience without any unnecessary options. Their simple prices and plans make it easy for the customer to find what they are looking for. Everything that JustHost boasts on their website has been made user friendly for the customer.
Their customer support system is extensive and allows options for solving problems on your own, as well as options for those problems that need the help of professionals. Even better is that they guarantee that when you do need a professional, he or she will be a real human being, who speaks the same language as you. As strange as it may sound, thats a lofty guarantee. Overall, JustHost seems to strive to make their experience the best for the customer through low cost, simplicity, and support.