Liquid Web Review
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Fully managed support
Wide variety of hosting plans
The array of products and services offered by Liquid Web is hard to match. Three levels of shared hosting cover small businesses, while dynamic merchant interests, enterprise businesses and government organizations can take advantage of the company’s large capacity dedicated and VPS hosting solutions. The company’s cloud platform offers flexibility and plenty of customized tools; and all packages come with Liquid Web’s renowned “Heroic Support”, reinforcing their reliably redundant infrastructure.
About Lidquid Web
Since 1997, Lansing, Michigan-based Liquid Web has garnered a reputation for service, security and performance for small, medium and enterprise level businesses. The company employs a team of over 300 support technicians with targeted specializations, and relies on Tier 1 broadband providers to enhance their redundant systems and maintain 100% uptime. Liquid Web not only provides shared hosting solutions for small businesses, but a robust and flexible cloud platform and dedicated and VPS products to meet the needs of the largest online merchants and data crunchers.
Liquid Web is serious about its 100% uptime SLA. They offer secure colocation services, dedicated database administrators, DDoS mitigation with up-to-date technology, and HIPAA-compliant networking for protection of sensitive data. Three separate data centers offer “geographic redundancy” by emulating user data in two separate geographic locations. This makes disaster recovery instant and easy, so there are no hiccups in any area of your service.
Pricing and Plans
Although Liquid Web doesn’t lag when it comes to shared hosting, their enterprise solutions are what put them on the map. Dedicated server products come with your choice of Linux or Windows operating systems, and users can select from three packages. The single processor service starts at $189 per month, the dual at $279 per month and the quad at $499 per month.
All packages include pro-active service monitoring, an SLA that guarantees 30-minute hardware replacement, and free incoming bandwidth. Further enhance your server performance and capability with an array of premium add-ons, including state-of-the-art load balancers and a remote KVM platform for control of multiple workstations. Merchants will enjoy Liquid Web’s PCI certification, developed and backed by their reputable support team and customized to user needs.
Liquid Web’s Managed VPS Hosting is an affordable alternative to the dedicated plan that gives users an easier management solution with a level of control similar to the dedicated server environment. The same stellar level of support and uptime guarantee accompany VPS hosting solutions.
Liquid Web’s cloud-based “Storm Platform” is on the cutting edge of cloud computing technology. Cloud VPS servers, dedicated servers and block storage offer plenty of options for enterprise businesses and organizations looking for speed, flexibility and control. Their solid state drives are 100 times faster than standard SATA drives. Enjoy instant deployment with quick launching servers on demand, from $50 monthly for VPS and $189 for dedicated. Unlike with a standard dedicated server plan, Storm Platform customers can create a dedicated server in minutes with complete hardware transparency and dynamic cloud features like flexible scalability and usage-per-day pricing.
Users can pair the trusted durability of a dedicated server solution with Liquid Web’s Storm Server cloud applications. This “Hybrid Hosting” solution delivers a safe environment for sensitive data while offering the flexibility of cloud services that can handle traffic spikes and lightning fast development changes.
Features (Dedicated and VPS)
- 100% Uptime Guarantee
- 30-minute hardware SLA
- Free incoming bandwidth
- Personal Account Manager
- Dedicated Billing Contact
- Instant Server Setup
- SSD Technology
- Automatic Migrations
- Dedicated Hardware (Storm Dedicated)
- Flexible Cloud Functionality
Management of your server features is easy using Liquid Web’s customized dashboard, a full-service tool base for turnkey development of your cloud setup. Create a new server in minutes, manage your account and customize your plan all in the same place.
Some features of the Dashboard include:
- Snapshot and Detailed Server Information
- Clone or Resize a Server
- View History
- Support Access
Shared Hosting Plans
Small business owners can choose from Standard, Webmaster or Professional packages, depending on their needs. The Standard starts at $14.99 a month with discounted add-on domain hosting , the Webmaster at $19.99 a month with 200 GB bandwidth and three free domain names, and the Professional $24.95 a month with $320 GB bandwidth, 5 subdomains per domain, and 40 GB protected disk space.
Features (Shared Hosting)
Liquid Web shared hosting utilizes the industry-standard cPanel interface to offer users a simple way to manage all aspects of their accounts in one place, from basic administrative tasks to shopping cart and CGI programs. The cPanel interface is fully configurable dependent on customer needs, and a demo of the panel is available on the site for users who want to try before they buy.
Liquid Web’s trademark “Heroic Support” includes a 30-minute hardware repair SLA and 100% network and power uptime guarantees. Fast and efficient round-the-clock phone and live chat support means hold times average under a minute, while help desk ticket response time averages a quick 30 minutes.
Hosting services are continuously monitored during and after development, and technicians provide regular updates and status reports to avoid unwanted surprises. The service team is not just satisfied with the status quo, however, and is always striving for an even faster and more efficient level of customer support.
Should any technician encounter an issue he or she cannot resolve, supervisors are available to work quickly toward a solution. Working with Liquid Web’s support team and technicians virtually eliminates the need for in-house management and development.
Liquid Web asks a pretty penny, but though the price may be high, the level of service more than makes up for it. Small businesses likely will not find the pricing easy on the pocketbook, but for enterprise businesses or anyone poised to expand into the larger market, Liquid Web offers a secure, reliable and dynamic product that is essential for any serious business.